Louis Defunès

Louis Defunès

Backup and Sync won't let shutdown my computer

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Hi,

I'm unable to shutdown my computer because of backup and sync, when I press the shutdown button I get the screen that says: Shutting down (PC). But then, it says that Backup and Sync is shutting down so I wait for it to close but it doesn't so it takes me back to my desktop, I get the option to "cancel or shutdown anyway" if a choose the latter, it works but if I wait for backup and sync to close properly, it's just an endless loop of me pressing shutdown and going back to the desktop. Usually, I press the power button to shutdown my computer instead of going to the start menu and clicking the shutdown option so, I thought that could make a difference but it's the same, no matter how I choose to turn it off it still doesn't work. Except for the forced shutdown, which is inconvenient?

Please help.

I didn't find the right solution from the Internet.

References:-
https://productforums.google.com/forum
Web animation company

Thanks

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